Effective date: 10/12/2024.
1. Introduction.
At Invision 360 Servicios, we are committed to offering high-quality products and services. This return policy is intended to ensure that our customers clearly understand their rights and the process to follow should they wish to return a product or service purchased through our official store at https://showcase.invisiongo.com.
2. Scope
This return policy applies to all products and services purchased through https://showcase.invisiongo.com, including but not limited to virtual tour platforms, 360° cameras, drones, courses, and other service platforms.
3. Return Period
3.1 Electronic Equipment
We do not accept returns for electronic equipment, such as cameras and drones, as we act as intermediaries between the equipment provider and the client. However, we do honor the warranties offered by the providers, which are generally 1 year or more.
3.2 “Lifetime Deal” (LTD) Platforms
Acquisitions under the LTD standard are non-refundable, as these purchases are for a lifetime and all information is clearly specified before the acquisition.
3.2.2 Platforms "with monthly or annual fees"
Acquisitions under the monthly and/or annual standard are non-refundable, as these purchases are licenses that are automatically acquired and granted once payment is made, and all information is clearly specified before the acquisition.
3.3 Other Products and Services
For other products and services purchased at https://showcase.invisiongo.com, the return period is 30 days from the date of purchase.
4. Return Conditions
4.1 Digital Platforms
Customers have 3 days to try out the platform and access the tutorials area. If the customer is not satisfied after this trial period, a refund will be processed.
4.2 Electronic Equipment
Disclaimer Clause
Invision does not accept returns, cancellations, or refunds for electronic equipment purchased through our platform, regardless of its condition, use, or circumstances after the purchase.
In the event that the originally purchased equipment is not available due to lack of stock, discontinuation, or any other cause beyond our control, Invision may, at its sole discretion, offer the customer an alternative replacement, a discount, or another commercial compensation mechanism. These alternatives will not, in any case, constitute an obligation for a refund.
Legal Disclaimer: The client acknowledges and agrees that Invision acts solely as an intermediary in the acquisition of electronic equipment, which is obtained from third parties through bulk purchases in order to offer preferential pricing. Consequently, the client expressly exonerates Invision from any liability for returns, refunds, or claims arising from defects, failures, warranties, or conditions of the acquired equipment, with these being subject exclusively to the original manufacturer or supplier.
5. Refund Process
5.1 Form of Refund
Refunds will be credited to the original form of payment used in the official store. https://showcase.invisiongo.com.
5.2 Processing Time
The refund processing time may vary depending on the original payment method and the policies of the payment service provider. Generally, refunds are processed within 5 to 10 business days after the return is approved.
6. Shipping Costs
6.1 Domestic Shipping
For shipments within Mexico, shipping costs will depend on our suppliers' conditions. Most deliveries are free of charge, unless the supplier charges for shipping.
6.2 International Shipping
For international shipping, costs may vary depending on the destination country and the conditions of our suppliers. In some cases, suppliers may have specific delivery conditions for certain countries.
7. Exceptions
7.1 Customized Products
Customized or made-to-order products are not refundable, as they are manufactured specifically according to the client's specifications.
7.2 Services Rendered
Services that have already been rendered and consumed are not refundable. This includes, but is not limited to, online courses and consulting services.
8. Return Process
8.1 Return Request
To request a return, the client must contact soporte@invisiongo.com and detail the reasons for wanting to cancel their account and request a refund.
8.2 Usage Verification
If support verifies that the client made a reasonable effort to use the delivered digital service, the refund will be processed. This may include verifying that the client accessed the tutorials and used the functionalities of the platform acquired at https://showcase.invisiongo.com.
8.3 Required Documentation
In some cases, it may be necessary to provide additional documentation to process the return, such as proof of payment or account details.
9. Contact Information
For any inquiries related to returns, please contact us at soporte@invisiongo.com or contacto@invisiongo.com.
10. Applicable Law
We are governed by the national laws of Mexico. However, we apply international laws in cases where purchases were made in another country.
11. Modifications to the Return Policy
Invision 360 Services reserves the right to modify this return policy at any time. Any changes will be posted on our website and will take effect immediately upon posting.
12. Acceptance of the Return Policy
By making a purchase at https://showcase.invisiongo.com, the customer accepts and agrees to comply with this return policy.
13. Payment Gateways
Nos regimos por las pasarelas de pago Stripe, Conekta, Clip y Klarna para procesar los pagos. En caso de cualquier controversia relacionada con los pagos, los clientes deben comunicarse primero con nosotros a través de soporte@invisiongo.com o contacto@invisiongo.com antes de iniciar una disputa en los sitios correspondientes de Stripe, Conekta, Clip o Klarna. Esto nos permitirá resolver cualquier problema de manera más eficiente y directa.
